|TERMS and CONDITIONS of TRADE
|Orders from account customers will receive attention with the best efforts of Visa World
relative to the service ordered.
Orders accompanying payment will receive attention with the best efforts of Visa World relative
to the service paid for.
Orders other than above will receive attention at the discretion of Visa World.
An order cancelled before lodgement has taken place will be subject to non-refund of deposit
and/or a cancellation charge.
|Visa World service charges are for dealing with or handling orders and/or for attending the appropriate
authorities to lodge applications and/or collect processed documents and are payable by the customer
whether applications are successful or not. Any non-refundable embassy, consular or other fees
disbursed by Visa World are also payable by the customer and are charged at cost.
Visa World service charges allow for up to two visits to a consular or other authority per application.
Certain applications require further visits beyond the culpability of Visa World. Such extra visits will
each be charged at 50% of the ‘1st traveller’ rate for the first application and at 12.5% of the
‘1st traveller’ rate for each subsequent application made on the same visit. Waiting time, if applicable,
is charged at 100%. Extra visits requested by the customer will each be charged at 100%.
|All payments received with or during progress of an order are accepted as a deposit until the completion
and invoicing of the order.
Should an order be cancelled before lodgement has taken place, the service charge element of the
deposit will be non-refundable. Any remaining non-disbursed embassy fee or disbursal element of the
deposit will be refundable.
Credit card and debit card payments are accepted as a deposit with order or in settlement of the amount
due on completion subject to a credit facility account charge of 5%.
Orders not accompanied by full payment and orders from account customers will be subject to a credit
facility account charge of 5% which will be added to amounts on the invoice not covered by payment or
|4.|| Settlement terms: Payment with order or
Payment on invoice within 15 days of invoice date.
Statements are not issued.
|5.|| Interest will be charged from date of invoice, at 2.5%
per month, on all amounts outstanding over 15 days.
|6.|| Visa World is not obliged to process orders should any previous invoiced amount remain unpaid and be
outstanding for over 15 days.
|7.|| Any information supplied, advice given or service performed by Visa World, whether gratuitously or not,
should not be regarded as authoritative and is based only on the knowledge and experience of Visa World
and their understanding of the various consular, passport and visa regulations and requirements in
accordance with the latest information at their disposal. Regulations, requirements, fees and processing
times can change without notice and/or without notification to Visa World. Customers are advised that travel
arrangements should not be confirmed until the required passport, visa or equivalent travel authority
documentation has been obtained.
|8.|| Consular, passport and visa regulations, requirements, fees and processing times can vary depending
on the nationality, residency status, vocation or personal details of the applicant; the reason for the visit
or intended length of stay; the means of travel, travel route or onward destination; the number of entries
requested, required or granted; and sometimes on ‘fine line’ interpretation. Consular and other authorities
may add or vary requirements on any individual application at their discretion. Visa World will use their best
efforts to advise customers in order to submit applications in accordance with their understanding of the
relevant consular requirements and cannot be held liable or responsible, under any circumstances, for
such information supplied, advice given or service performed in good faith. The embassy, consular and
passport fees disbursed may differ from the amounts expected and are charged at cost. Visa World does
not control and therefore cannot guarantee the time required or taken by consular or other authorities to
consider and process applications.
|9.|| No liability can attach to Visa World for any decision, act, default, error, omission, misinterpretation, loss,
damage, mis-delivery or delay on the part of any government, embassy or consular authority, chamber of
commerce, notary public, solicitor or translation service etc.
|10.|| The provision of a complete and correct application together with the required supporting documents,
evidence, authority or information is the sole responsibility of the customer. Visa World reserve the right to
withhold lodgement of an application, pending consultation with the customer, if in the opinion of Visa World
the application or accompanying documents do not meet the requirements of the relevant authority to support
the type of application intending to be made. No liability can attach to Visa World for any delay so caused.
|11.|| Visa World do not warrant any specific time for performance and shall have no liability in respect thereof.
|12.|| Visa World will use their best efforts to expedite and execute orders to customers’ requirements and may
engage agents or subcontractors in the performance of these efforts. Visa World and subcontractors
engaged on their behalf to perform all or any part of their duties cannot be held liable for any failure in
performance out of their control and the liability to customers of these subcontractors shall not exceed
that of Visa World. .
|13.|| Whilst in the care of Visa World the administration, handling, storage, route and transportation means of
documents shall be at the absolute discretion of Visa World.
|14.|| Visa World cannot accept any responsibility, actual, financial or consequential, for any loss, damage,
mis-delivery or delay of documents whilst they are out of their ‘on hands’ control, e.g. whilst they are in the
care of an embassy, consulate or government department, chamber of commerce, notary public, solicitor,
translation service etc., or when entrusted to the post or other mailing, dispatch or courier service, bike or cab.
Once documents are entrusted to an outside third party, consular or carrier, the duties of Visa World have
passed their relative stage of completion and Visa World have consigned the documents for and on behalf
of the customer. The customer must therefore initiate any claim directly to the third party and the involvement
of Visa World is limited only to offering all possible assistance.
|15.|| All orders are accepted on the basis that the responsibility of Visa World is limited to the value of their service
charge and/or the replacement cost of any documents for any loss, damage, mis-delivery or delay no matter
how occasioned and Visa World shall only be liable if such loss, damage, mis-delivery or delay is due to the
negligence or default of Visa World. Visa World accepts no responsibility for economic, financial or
|16.|| Completed orders and documents will be returned in accordance with the latest verbal or written instructions
received from the customer. In the absence of specific instructions, Visa World will dispatch documents as
they feel appropriate in consideration of their urgency or importance or in accordance with their standard
procedure for the time being in practice, at their discretion. All dispatch charges will be charged to the
customer and unless already paid will be subject to invoicing and settlement as per these terms
|17.|| On receipt of completed orders, customers are required to check carefully and satisfy themselves that the
documents meet their intended purpose. Before dispatch of documents Visa World undertake a cursory
check but the speed of operation and variance of data specified prohibit intensive examination of all
|18.|| Visa World is not a common carrier and is serving in the capacity of agent on behalf of their customers in
|19.|| All transactions between Visa World and their customers are subject to these Terms and Conditions, which
shall be governed by English law and be within and subject to the exclusive jurisdiction of English courts.
|V1 (8-180511)||© Visa World 1991/1997/2001/2011|
updated 18th May 2011
RECOGNISED at all EMBASSIES and CONSULATES
IN ATTENDANCE at ALL EMBASSIES on a DAILY BASIS
SPECIALIST PASSPORT and VISA PROCESSING AGENTS
ACCREDITED AGENT of the IPS LONDON PASSPORT OFFICE
NOTARY PUBLIC SERVICE, FCO PREMIUM LEGALISATION SERVICE
APOSTILLES, ARAB BRITISH CHAMBER of COMMERCE, TRANSLATIONS
Visa World use their best efforts to provide correct information but as accuracy and completeness of consular
regulations cannot be guaranteed the information that is supplied should not be regarded as authoritative.
We are the biggest firm still small enough to give the best personal service
Service is our business If you’re not satisfied, we’re not satisfied
|All transactions are subject to Visa World Terms & Conditions of Trade|
|www.visaworld.co.uk • Copyright © Visa World|