| 1. |
(a) |
Orders from account customers will receive attention with the best
efforts of Visa World relative to the service ordered. |
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(b) |
Orders accompanying payment will receive attention with the best
efforts of Visa World relative to the service paid for. |
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(c) |
Orders other than above will receive attention at the discretion
of Visa World. |
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(d) |
An order cancelled before lodgement has taken place will be subject
to non-refund of deposit and/or a cancellation charge. |
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| 2. |
(a) |
Visa World service charges are for dealing with or handling orders
and/or for attending the appropriate authorities to lodge applications
and/or collect processed documents and are payable by the customer
whether applications are successful or not. Any non-refundable embassy,
consular or other fees disbursed by Visa World are also payable by
the customer and are charged at cost. |
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(b) |
Visa World service charges allow for up to two visits to an authority
per application. Certain applications require further visits beyond
the culpability of Visa World. Such extra visits will each be charged
at 50% of the applicable rate. Extra visits requested by the customer
will each be charged at 100% of the applicable rate. Waiting time
(if applicable) is charged at 100% of the normal rate. |
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| 3. |
(a) |
All payments received with or during progress of an order are accepted
as a deposit until the completion and invoicing of the order. |
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(b) |
Should an order be cancelled before lodgement has taken place, the
service charge element of the deposit will be non-refundable. Any
remaining non-disbursed embassy fee or disbursal element of the deposit
will be refundable. |
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(c) |
Credit card and debit card payments are accepted as a deposit with
order or in settlement of the amount due on completion subject to
a credit facility account charge of 5%. |
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(d) |
Orders not accompanied by full payment and orders from account customers
will be subject to a credit facility account charge of 5% which will
be added to amounts on the invoice not covered by payment or deposit. |
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| 4. |
| Settlement terms: |
Payment with order or
Payment on invoice within 15 days of invoice date.
Strictly nett.
Statements are not issued. |
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| 5. |
Interest will be charged from date of invoice, at 2.5%
per month, on all amounts outstanding over 15 days. |
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| 6. |
Visa World are not obliged to process orders should
any previous invoiced amount remain unpaid and be outstanding for
over 15 days. |
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| 7. |
Any information supplied, advice given or service performed
by Visa World, whether gratuitously or not, should not be regarded
as authoritative and is based only on the knowledge and experience
of Visa World and their understanding of the various consular, passport
and visa regulations and requirements in accordance with the latest
information at their disposal. Regulations, requirements, fees and
processing times can change without notice and/or without notification
to Visa World. Customers should be aware that travel arrangements
should not be confirmed until the required passport, visa or equivalent
travel authority documentation has been obtained. |
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| 8. |
Consular, passport and visa regulations, requirements,
fees and processing times can vary depending on the nationality, residency
status, vocation or personal details of the applicant; the reason
for the visit or intended length of stay; the means of travel, travel
route or onward destination; the number of entries requested, required
or granted; and sometimes on ‘fine line’ interpretation.
Consular and other authorities may add or vary requirements on any
individual application at their discretion. Visa World will use their
best efforts to advise customers in order to submit applications in
accordance with their understanding of the relevant consular requirements
and cannot be held liable or responsible, under any circumstances,
for such information supplied, advice given or service performed in
good faith. The embassy, consular and passport fees disbursed may
differ from the amounts expected and are charged at cost. Visa World
do not control and therefore cannot guarantee the time required or
taken by consular or other authorities to consider and process applications. |
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| 9. |
No liability can attach to Visa World for any decision,
act, default, error, omission, misinterpretation, loss, damage, mis-delivery
or delay on the part of any government, embassy or consular authority,
chamber of commerce, notary public, solicitor or translation service
etc. |
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| 10. |
The provision of a complete and correct application
together with the required supporting documents, evidence, authority
or information is the sole responsibility of the customer. Visa World
reserve the right to withhold lodgement of an application, pending
consultation with the customer, if in the opinion of Visa World the
application or accompanying documents do not meet the requirements
of the relevant authority to support the type of application intending
to be made. No liability can attach to Visa World for any delay so
caused. |
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| 11. |
Visa World do not warrant any specific time for performance
and shall have no liability in respect thereof. |
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| 12. |
Visa World will use their best efforts to expedite
and execute orders to customers’ requirements and may engage
agents or subcontractors in the performance of these efforts. Visa
World and subcontractors engaged on their behalf to perform all or
any part of their duties cannot be held liable for any failure in
performance out of their control and the liability to customers of
these subcontractors shall not exceed that of Visa World. |
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| 13. |
Whilst in the care of Visa World the administration,
handling, storage, route and transportation means of documents shall
be at the absolute discretion of Visa World. |
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| 14. |
Visa World cannot accept any responsibility, actual,
financial or consequential, for any loss, damage, mis-delivery or
delay of documents whilst they are out of their ‘on hands’
control, e.g. whilst they are in the care of an embassy, consulate
or government department, chamber of commerce, notary public, solicitor,
translation service etc., or when entrusted to the post or other mailing,
dispatch or courier service, bike or cab. Once documents are entrusted
to an outside third party, consular or carrier, the duties of Visa
World have passed their relative stage of completion and Visa World
have consigned the documents for and on behalf of the customer. The
customer must therefore initiate any claim directly to the third party
and the involvement of Visa World is limited only to offering all
possible assistance. |
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| 15. |
All orders are accepted on the basis that the responsibility
of Visa World is limited to the value of their service charge and/or
the replacement cost of any documents for any loss, damage, mis-delivery
or delay no matter how occasioned and Visa World shall only be liable
if such loss, damage, mis-delivery or delay is due to the negligence
or default of Visa World. Visa World accept no responsibility for
economic, financial or consequential loss. |
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| 16. |
Completed orders and documents will be returned in accordance
with the latest verbal or written instructions received from the customer.
In the absence of specific instructions, Visa World will dispatch
documents as they feel appropriate in consideration of their urgency
or importance or in accordance with their standard procedure for the
time being in practice, at their discretion. All dispatch charges
will be charged to the customer and unless already paid will be subject
to invoicing and settlement as per these terms and conditions. |
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| 17. |
On receipt of completed orders, customers are required
to check carefully and satisfy themselves that the documents meet
their intended purpose. Before dispatch of documents Visa World undertake
a cursory check but the speed of operation and variance of data specified
prohibit intensive examination of all quoted details. |
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| 18. |
Visa World are not a common carrier and are serving
in the capacity of agent on behalf of their customers in all situations. |
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| 19. |
All transactions between Visa World and their customers
are subject to these Terms and Conditions, which shall be governed
by English law and be within and subject to the exclusive jurisdiction
of English courts. |
